Bilmax Insurance Brokers Limited (“Bilmax”, “we”, “us” or “our”) is committed to protecting the privacy and security of personal data entrusted to us. This Privacy Statement explains how we collect, use, disclose, store, and protect personal information obtained through our website and in the course of providing insurance brokerage services.
1. Information We Collect
We may collect and process the following categories of personal data:
- Personal identification details: Name, national ID or passport number, date of birth, gender.
- Contact information: Telephone number, email address, postal and physical address.
- Insurance-related information: Policy details, claims information, risk profiles, beneficiary details.
- Financial information: Payment details where applicable.
- Technical information: IP address, browser type, device information, and website usage data collected through cookies.
- Any other information voluntarily provided through forms, email correspondence, or customer interactions.
2. How We Use Your Information
Your personal data is used strictly for legitimate business purposes, including:
- Providing insurance brokerage and advisory services.
- Arranging, managing, and administering insurance policies.
- Processing claims and facilitating communication with insurers.
- Complying with legal, regulatory, and contractual obligations.
- Improving our website, services, and customer experience.
- Communicating important updates, notices, or service-related information.
We do not sell or trade personal data to third parties.
3. Legal Basis for Processing
We process personal data in accordance with the Kenya Data Protection Act, 2019, based on one or more of the following lawful grounds:
- Performance of a contract.
- Compliance with legal or regulatory obligations.
- Consent provided by the data subject.
- Legitimate business interests, where such interests do not override your rights and freedoms.
4. Disclosure of Information
We may share personal information with:
- Insurance underwriters and reinsurers for policy placement and claims processing.
- Regulators and statutory bodies where required by law.
- Service providers and professional advisors who support our operations under confidentiality obligations.
All third parties are required to protect personal data in line with applicable data protection laws.
5. Data Security
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, misuse, or disclosure. Access to personal information is restricted to authorized personnel only.
6. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law and regulatory guidelines. Once no longer required, data is securely deleted or anonymized.
7. Your Rights as a Data Subject
In accordance with the Data Protection Act, 2019, you have the right to:
- Be informed of the use of your personal data.
- Access your personal data held by us.
- Request correction of inaccurate or incomplete data.
- Object to the processing of your personal data.
- Request deletion or restriction of processing, where applicable.
Requests may be made in writing using the contact details provided below.
8. Cookies and Website Analytics
Our website may use cookies to enhance user experience and analyze website traffic. You may control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. Bilmax Insurance Brokers Limited is not responsible for the privacy practices or content of external sites.
10. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in legal requirements or business practices. Updated versions will be posted on our website with the effective date indicated.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Statement or your personal data, please contact:
Bilmax Insurance Brokers Limited
Email: [insert official email address]
Phone: [insert phone number]
Physical Address: [insert office address]